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For general inquiries, please contact us via this form! We’ll respond to you as soon as we can! 🙂 Please note: if you have a shipping question, check the e-mail you used to check out with via Paypal first! All tracking information is sent to that e-mail. We must ship to the shipping address attached to that account.

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Did something happen to your bag? Our warranty might cover it! Please be advised you MUST attach pictures of damage as well as your receipt as of July 2018. Without a receipt, we cannot honor your warranty. Our warranty covers wear and tear damage, broken straps/zippers, etc–NOT cosmetic damage caused by modifications or…well, being dropped in the mud! Unsure? Contact us and we’ll see what we can do 🙂

Please be aware warranty claims can take up to 6-8 weeks to process online. You are also welcome to have your bag replaced at conventions we are attending. Thank you for understanding!

Please attach a picture of the damage as well as your receipt.

 

 

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