Did something happen to your bag? Our warranty might cover it! Please be advised you MUST attach pictures of damage as well as your receipt as of July 2018. Without a receipt, we cannot honor your warranty. Our warranty covers broken straps/zippers, etc, or in general, things that affect functionality–NOT wear and tear cosmetic damage caused by modifications or…well, being dropped in the mud! Unsure? Contact us and we’ll see what we can do 🙂
Please be aware warranty claims can take up to 6-8 weeks to process online. You are also welcome to have your bag replaced at conventions we are attending. If you would like to have your bag replaced at a convention, you MUST contact us beforehand and have your request confirmed. Thank you for understanding!